• Home
  • REFUND AND RETURN POLICY

REFUND AND RETURN POLICY

Damage in shipping

If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. E-mail us at sales@thepocketblade.com  and include your full name, order number, and a description of the damage merchandise.

You must save all packing material in the condition which it was received.

Once you notify us of the damage, we will contact you and begin the claim process with the shipping company.

Please allow 10 business days for the shipping company to pick up the damage merchandise from you. If after 10 business days have passed and they have picked it up, you can either keep the item or discard it. After the 10 business days are over we’ll have to wait until the shipping company respond back to us in reference to your damage item/items and then we’ll be able to reship another item which will take approximately 3-5 business days to complete.

Defective Merchandise:

If you receive the defective merchandise please save all packing material and contact us within 72 hours. Email us at sales@thepocketblade.com  and include your full name and order number.

Please allow 1-3 business days for the shipping company to pick up the defective merchandise from you. If after 1-3 business days have passed and they have picked it up, please contact us. After the 1-3 business days are over we’ll have to wait until the shipping company respond back to us in reference to your defective item/items and then we’ll be able to reship another item which will take approximately 3-5 business days to complete.

If we made a 3 delivery attempt and the package was not ready on the 3rd attempt, the customers are liable to send the item back to us at their cost.

Returns for Unrealistic Expectations or Do Not Like Product

Any products that are returned due to Unrealistic Expectations or Do Not Like Product are subject to a 25% restocking fee.  We will not be able to issue a return label or credit/refund back any shipping costs.  You will need to ship the product back to us at your expense.

Back Orders

Back order Que it means that due to the high sales volume on some of your item/items which you have bought, we are currently out of stock at that time. Please allow 30 days for your item/items to be shipped. Once item or items are placed on back order, we cannot cancel until the 30 days have been fulfilled.

Wrong Item Shipped

If you receive the wrong merchandise please save all packing material and contact us within 72 hours. Email us at sales@thepocketblade.com and include your full name and order number. You must save all packing materials in the condition which it was received. Once you notify us of the wrong merchandise, we will contact you and begin the reshipping process with our shipping company.

Do not send us back merchandise without our approval. You must obtain a Return Authorization Number (RA#) before attempting to return any merchandise to POCKET BLADE. Any package received without a valid RA# will be returned to the sender at sender’s cost.

To obtain an RA# please email us at sales@thepocketblade.com. A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.

We are not obligated to accept any returns of product submitted more than 72 hours after the products have been delivered to the customer.

If we made a 3 delivery attempt and the package was not ready on the 3rd attempt, the customers are liable to send the item back to us at their cost.

Shipping Policy

The majority of orders ship within 1-3 business days. All products are shipped within 7 business days from the time an order is placed on our web site. Estimated ship time appears below each product description.

When a single order contains multiple items, the item with the longest estimated ship time will impact time of shipment. Multiple items in a single order may ship in separate boxes.

Note that ship time estimates do not include transit times. Your order transit time is determined by the shipping method you specify during checkout, and by the distance between your address and our order fulfillment centers.

There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center. Your entire order will most often ship from our main center; however, should a portion of your order be shipped separately, you will be notified with multiple tracking numbers and information.

We have gone to a great extent to ensure that every order is processed with accuracy and efficiency. Our website is fully integrated with our shipping department providing every customer with the following…

  • *Low Shipping Cost*
    Unlike vendors that charge exorbitant shipping rates, all of our customers pay low accurate shipping rates on their order.
  • *Status Updates*
    From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way
  • *Tracking Information*
    Our customers are sent tracking numbers and information for all orders
  • *Quality Control*
    Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective
  • *Knowledgeable Shipping Department*
    Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure

 

Purchase Disclaimer:

 

  • YOU MUST BE OVER 18 YEARS TO PURCHASE ANY KNIFE OR SWORD.  YOU MUST BE CAREFUL HANDLING ALL KNIVES OR SWORDS.  WE ARE NOT LIABLE FOR ANY INJURY THAT MAY OCCUR FROM HANDLING ANY ITEM PURCHASED FROM EDGEIMPORT.COM.  YOU MUST CHECK AND COMPLY WITH YOUR STATE AND LOCAL LAWS. ALL ITEMS MUST BE KEPT AWAY FROM CHILDREN.  BUY AND USE AT YOUR OWN RISK.
  • All warranty applies only to the ORIGINAL PURCHASER for 30 days from the purchase date.

Only regular priced items may be refunded. Sale items cannot be refunded.

SALE ITEMS

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thepocketblade.com and send your item to: Oshawa Flea Market 555 Simcoe Street South Oshawa.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Return.

To return your product, you should mail your product to: Oshawa Flea Market 555 Simcoe Street South Oshawa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help.

Contact us at sales@thepocketblade.com for questions related to refunds and returns.